Q1: What customization services do you offer?
A1:We provide comprehensive customization:
Appearance: Colors, logos (print/emboss), stitching, packaging
Design: Product drawings, 3D modeling, mold development
Materials: Multiple grades of leather, eco-friendly silicone, special metals
Services: OEM production / ODM full-process development
Q2: What is your sample policy?
A2:We support sample verification:
Standard samples: 1-3 pieces free (shipping cost only)
Custom samples: Charged at cost (deductible from bulk orders)
Details available from sales team
Q3: What are your production lead times?
A3:We ensure efficient delivery:
Samples:Stock samples: 1-3 days,Custom samples: 7-15 days
Bulk orders:Standard: 7-15 days, Customized: 15-30 days (with detailed schedule)
Q4: What packaging options are available?
A4:We offer flexible solutions:
Standard: Protective OPP bags/PE boxes
Custom: Inserts, branded boxes, master carton
Q5: What are your design file requirements?
A5:For accurate reproduction:
Preferred: AI/CDR/PDF (vector files)
Acceptable: JPG/PNG (optimized by our team)
Service: Professional drawing from sketches (paid)